FEE-HELP, VET FEE-HELP and VET Student Loans - TAFE Queensland

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FEE-HELP, VET FEE-HELP and VET Student Loans

This page is dedicated to policies that apply only to FEE-HELP, VET FEE-HELP and VET Student Loans students, to help you understand your specific responsibilities.

Along with these policies you will also need refer to the other Student Policies pages to understand your full responsibilities as a TAFE Queensland student, and to access administrative processes and useful forms or links.

VET Student Loans Student Entry Procedure

Eligibility Criteria

What You Need to Know

You can apply for a VET Student Loan for eligible qualifications if:

  1. You are an Australian citizen or permanent humanitarian visa holder (resident in Australia for the duration of the unit/s of study); or
  2. Are a New Zealand Special Category Visa holder who:
    1. Has usually been resident in Australia for at least 10 years;
    2. Was a dependent child when you began to be usually resident in Australia;
    3. First entered Australia as a minor under 18 years of age;
    4. Has been in Australia for periods totalling 8 years during the previous 10 years; and
    5. Has been in Australia for periods totalling 18 months during the previous 2 years.

You also need to have met each of the following criteria to apply for VET Student Loans:

  1. Apply for a VET Student Loan for an eligible qualification;
  2. Have not exceeded your FEE-HELP limit, or course cap limit for the enrolled course;
  3. Have no outstanding fees or debt with TAFE Queensland;
  4. Provide a Tax File Number or a Certificate of Application for a Tax File Number;
  5. Supply a valid Unique Student Identifier (USI), or exempt letter;
  6. If under the age of 18 have your application co-signed by a parent/guardian (unless you are certified as independent, in which case evidence must be provided of independence); and
  7. Have read the VET Student Loans Information Booklet 2017.

Please note that in cases where places are limited by a quota, TAFE Queensland may offer places in order of merit based on an assessment of skills.

Cooling Off Period

What You Need to Know

When you enrol in a VET Student Loans eligible program TAFE Queensland will provide you with a cooling off period of 2 business days. This provides you with time to make sure of your choice to take out a student loan for your tuition.

It is important to note that if you enrol in unit/s of study less than 2 business days before the Census date for the relevant units you will not be eligible for a VET Student Loan for those unit/s.

Assessing your Suitability for your Chosen Unit/s of Study

What You Need to Know

All students enrolling in VET Student Loans eligible qualifications and applying for a VET Student Loan have to demonstrate competence at (or above) Exit Level 3 in the Australian Core Skills Framework (ACSF) in both reading and numeracy.

You can do this by providing a copy of your:

  1. Senior Secondary Certificate of Education; or
  2. Evidence of completion of an AQF Certificate IV or higher qualification (where the language of instruction is English).

If you don’t have either of these TAFE Queensland will make a language, literacy and numeracy test available to you, and provide you with instructions on how to complete it. It is OK to enrol and then undertake the test.

We will let you know the outcome of your test as soon as possible. If for some reason you do not pass the test, don't worry, we are here to help you identify what path you need to follow to continue with your studies.

Applying for a VET Student Loan

What You Need to Know

TAFE Queensland will provide you with access to the VET Student Loans Information Booklet 2017, and the VET Student Loans application form (Request for a VET Student Loan eCAF form) when you enrol.

We will help you to work out all that you need to do to apply for the loan. We will also make sure you understand what your Census date is for your units of study. This is the date when your VET Student Loan needs to be finalised, and is really important because if you have not made your loan arrangements by this date you will be required to pay your fees up front and in full.

Processing your VET Student Loan Application and Managing your Enrolment

What You Need to Know

For successful applications, we will let you know of the outcome of your application and finalise the details of your enrolment.

Once your enrolment is confirmed we will also create your Commonwealth Higher Education Support Student Number. You will also receive your Commonwealth Assistance Notice (CAN), VET Student Loan Statement of Covered Fees, and VET Student Loan Fee Notice. These items make your loan official.

If for some reason you need to dispute the outcome to your student entry decision we ask you to do that by lodging a formal complaint with TAFE Queensland.

For more information about VET Student Loans visit the Study Assist website.

Further Information

If you need further information talk to your TAFE Queensland region.

FEE-HELP, VET FEE-HELP and VET Student Loans Statement of Tuition Assurance

Overview

What You Need to Know

Tuition assurance is designed to protect students in the event that a provider ceases to provide a qualification of study approved under the FEE-HELP scheme. Should a TAFE Queensland region cease to provide a qualification of study, tuition assurance ensures that you will have a choice of either:

  1. A course assurance option; or
  2. A tuition fee repayment option.

Membership of TAFE Directors Australia Tuition Assurance Scheme

What You Need to Know

All TAFE Queensland regions have met the tuition assurance requirements for higher education and VET programs through their membership with the TAFE Directors Australia (TDA) tuition assurance scheme, including:

  • TAFE Queensland Brisbane (RTO number 0275);
  • TAFE Queensland East Coast (RTO number 0418);
  • TAFE Queensland Gold Coast (RTO number 0083);
  • TAFE Queensland North (RTO number 0542);
  • TAFE Queensland SkillsTech (RTO number 31396); and
  • TAFE Queensland South West (RTO number 0526).

TAFE Queensland as the First Provider

What You Need to Know

In the event that a TAFE Queensland region ceases to provide a qualification in which you are enrolled, the region will assess alternative enrolment arrangements. If no alternative arrangement is possible, TAFE Queensland will notify the Commonwealth and TDA to request tuition assurance. TDA will manage the administration of tuition assurance cases by writing to you to advise you of your available options, incorporating either:

  1. A course assurance option; or
  2. A tuition fee repayment option.

(a) Course Assurance Option:

If you choose the course assurance option, TDA will attempt to match you with a second provider in a qualification leading to the same or comparable qualification. TDA will seek placement with local providers in the first instance, however if not possible a contribution to the costs of relocating to an interstate provider may be considered. If you accept the offer, TDA will make all the necessary arrangements to enrol you with the second provider.

You will receive full credit from the second provider for any units of study successfully completed at the TAFE Queensland region. There will be no requirement on your part to pay the second provider any tuition fee for replacement units (that is, units that you had commenced but were not completed because the qualification ceased to be offered). The second provider may however have different tuition fees for units of study that the TAFE Queensland region ceased to provide and which you had not yet commenced. You are not obliged to enrol in a qualification with a second provider offered by TDA under the course assurance option.

(b) Tuition Fee Repayment Option:

If you choose the tuition fee repayment option, the TAFE Queensland region will re-credit your FEE-HELP balance and notify TDA. Following notification, TDA will refund any upfront payments made for the relevant units of study.

TAFE Queensland as the Second Provider

What You Need to Know

As a second provider, a TAFE Queensland region is required to accept any displaced student who has been made a course assurance offer, unless the TAFE Queensland region can provide evidence of special circumstances which indicate that placement with the TAFE Queensland region would not be in the best interests of the student. Prior to making any course assurance offer to displaced students, negotiation will occur between TDA and the TAFE Queensland region.

Further Information

If you need further information you can:

FEE-HELP, VET FEE-HELP and VET Student Loans Re-Credit Review

Re-Credit Rules

What You Need to Know

If you withdraw from a unit of study after the census date you will incur a FEE-HELP debt for that unit of study.

However, if you withdraw after the census date or are unable to successfully complete a unit of study, and believe this was due to Special Circumstances, you may apply to have your FEE-HELP balance re-credited for the unit of study.

Special circumstances are circumstances that are:

  1. Are beyond your control; and
  2. Did not make their full impact until after the census date for the unit of study; and
  3. Make it impractical for you to complete the requirements for the unit of study.

Making a Re-Credit Application

What You Need to Know

To make a re-credit review application, you need to submit a FEE-HELP, VET FEE-HELP and VET Student Loans Re-Credit Application Form (PDF, 419KB) to your TAFE Queensland region.

Any re-credit review application must be submitted within:

  • 12 months from the date you withdrew from the unit of study (or if you didn't withdraw, 12 months from the end date of the unit of study) (for FEE-HELP and VET FEE-HELP eligible students); or
  • 12 months of the census date for the unit of study (for VET Student Loans eligible students).

Re-Credit Decisions

What You Need to Know

Your TAFE Queensland region will make its decision within 28 days of receiving all the information required to support your application.

If you are eligible for a re-credit, TAFE Queensland will re-credit your FEE-HELP balance for the appropriate amount, and ensure that an updated Commonwealth Assistance Notice is provided to you.

If you are not eligible for a re-credit, TAFE Queensland will provide you with its decision in writing.

Appeals

What You Need to Know

Internal Appeals:

If you feel that TAFE Queensland's decision about your re-credit request is unfair, you have a right to ask for an internal appeal of the decision.

Your request for an internal appeal must be on the basis of the way in which the decision was reached by TAFE Queensland, and include:

  • The grounds for the appeal; and
  • Any supporting documentation.

If you are asking for an internal appeal, it must be made in writing using the form provided to you, and be submitted within 28 days of receiving the notification of the re-credit decision by TAFE Queensland.

TAFE Queensland will then consider the matter and respond to you within 45 days.

External Appeals:

If you are still dissatisfied with the decision, you may have the right to take the matter to the Administrative Appeals Tribunal for an external appeal.

Useful forms

FEE-HELP, VET FEE-HELP and VET Student Loans Re-Credit Application Form (PDF, 491KB)

Further information

If you need further information talk to your TAFE Queensland region.